The definition of the notion of passenger quality transportation services and the analysis of the main factors affecting it

Author
Bilichenko, V. V.
Svershok, A. V.
Kyrylenko, T. M.
Біліченко, В. В.
Date
2020
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Abstract
This article defines the concept of quality of transportation services and performance and a general analysis of the main factors that influence the formation of effective systems of quality management of services at transport enterprises.
URI:
https://ir.lib.vntu.edu.ua//handle/123456789/29706
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