Просмотр НТКП ВНТУ. Інститут соціально-гуманітарних наук (2020) по автору "Svershok, A. V."
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The definition of the notion of passenger quality transportation services and the analysis of the main factors affecting it
Bilichenko, V. V.; Svershok, A. V.; Kyrylenko, T. M.; Біліченко, В. В. (ВНТУ, 2020)This article defines the concept of quality of transportation services and performance and a general analysis of the main factors that influence the formation of effective systems of quality management of services at ...