Підвищення якості послуг приватного підприємства «Автотранспортне підприємство «Хмільниктранс» по перевезенню пасажирів автомобільним транспортом

Abstract

Master's qualification work is devoted to strengthening existing and developing new theoretical foundations and guidelines for improving the management of service quality passenger transport enterprises (PATP). A methodical approach to evaluating the quality of transport services PATP, which is that the main elements of assessment is the quality of transport services, processes and satisfaction of its customers. Improved structure and content of the process of quality control at the levels of PATP and facilities management. An approach to the management of processes and outcomes YATP formation that contains the algorithm and typical corrective action.