Інформаційна технологія аналізу відтоку клієнтів телеком-компанії

Abstract

The study focuses on improving the accuracy of forecasting the outflow of customers through the use of machine learning methods. A model for forecasting the outflow of clients of a telecom company is proposed, which differs from the others by the combined use of decision tree methods and the nearest neighbors. Information technology analysis of the outflow of customers of the telecom company is implemented.