Термінологія понять в системі управління бізнес-процесами підприємств

Abstract

The article examines and clarifies the terminology related to concepts in the enterprise business process management system. It discloses the interpretation of the essence of the “business process” and “business process management” categories. Business processes consist of interrelated actions utilising appropriate technologies to transform inputs (resources) into outputs (results) valuable to consumers, thereby contributing to enterprise value growth. The investigation reveals that business process management includes the targeted influence of process owners and top management on business processes to optimise them and increase productivity, contributing to achieving business goals. Business processes at an enterprise fall into four main categories. Core business processes generate income and define the enterprise's primary activities. Supporting business processes include activities that ensure production and maintain infrastructure. Management and development business processes focus on the actions of management and top management, encompassing the primary functions of management. The authors substantiate that optimising business processes is a key element of organisational development, which includes steps to identify, analyse, and improve existing processes based on goals such as increasing profits and productivity and reducing costs. The research shows that business processes can be improved in two main ways: through evolutionary methods, which involve continuous improvement, and through revolutionary approaches, which require radical changes. The evolutionary method applies when businesses do not require significant changes, while the revolutionary method is appropriate for deep transformations, such as fully automating processes or launching new products. Revolutionary optimisation, known as reengineering, ensures that processes are adapted to modern echnologies, avoiding the application of new tools to outdated methods. The research demonstrates that businesses primarily improve their processes through two methods: reengineering, which involves making radical and rapid changes, and optimisation, which focuses on gradually enhancing existing processes.